PREPARED FICTIONAL EXAMPLE — NOT A CUSTOMER DOCUMENT OR LIVE AI RESULT.
Harbor Borough — illustrative IT support RFP SAMPLE-001
All organizations, requirements, and statements below are fictional.

Section 1 — Incident response
The supplier must acknowledge priority-one incidents within 30 minutes.

Section 2 — Reporting
The supplier must provide a monthly service report.

Section 3 — Certification
The supplier must hold a current ISO 27001 certificate.